Refund policy

Return & Refund Policy

At FunZone Global, we strive to ensure customer satisfaction with every purchase. Please read our policy carefully before placing your order.

Returns & Refunds

We do not accept returns or offer refunds for change of mind, incorrect selection, or customer preference after an order has been delivered.

However, if you receive a product that is defective, damaged, or different from the item you ordered, we will gladly provide a full refund or replacement after reviewing the issue.

To report a damaged, defective, or incorrect item, please contact us within 30 days of receiving your order at support@funzoneglobal.com with:

Your order number
Proof of purchase
Clear photos or videos showing the issue

Our team will review your request and respond as quickly as possible.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us immediately so we can evaluate the problem and make it right.

If approved, a full refund will be processed to your original payment method within 10 business days.

Non-Returnable Items

We do not accept returns or exchanges for:

Sale items
Gift cards
Personalized or custom-made products
Personal care items
Items that have been used or damaged after delivery

Exchanges

We currently do not offer direct exchanges. If there is an issue with your item, please contact our support team for assistance.

European Union 14-Day Cooling Off Period

If your order is shipped to a country within the European Union, you may have the legal right to cancel or return your order within 14 days of delivery under applicable consumer protection laws. To qualify, the item must be unused, in its original packaging, and accompanied by proof of purchase.